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Effective Date: 01.05.2025

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1. Who We Are

YourRep is a trading name of LW Renovation Group Ltd (Company No. 16425052), registered at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
We provide sales support services for home improvement and trade businesses across the UK.

2. What Information We Collect

We collect:

  • Your name, company name, contact details (email, phone)

  • Job details, enquiries, and correspondence

  • Site usage data (pages visited, IP address, browser type)

  • Any information you voluntarily provide through forms, calls, or messages

3. How We Use Your Information

We use your data to:

  • Respond to enquiries

  • Provide our services

  • Manage bookings and contracts

  • Improve our website and services

  • Send occasional updates or marketing (opt-out available)

4. Legal Basis

We process your data under:

  • Contract (to deliver services)

  • Legitimate interests (to operate and improve YourRep)

  • Consent (for optional communications)

5. Data Sharing

We do not sell your data.
We may share it with:

  • Contractors working on your behalf (with your consent)

  • Our technology providers (e.g. web hosting, CRM)

  • Legal or regulatory bodies when required

6. Data Retention

We keep client records for 7 years in line with business and tax requirements.
Enquiries without engagement are deleted after 12 months.

7. Your Rights

You can:

  • Access your data

  • Request correction or deletion

  • Object to processing

  • Withdraw consent (where given)

Contact us at hello@yourrep.co.uk to make a request.

8. Cookies

We use cookies for basic site functionality and performance tracking.
You can control or block cookies via your browser settings.

9. Changes to This Policy

We may update this policy. The latest version will always be published on our website.

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